Frequently Asked Questions
My child/children have just join Crescent International School, how can my child/children access CIS school account?
Welcome to CIS! To access your child/children’s school account, you will need the credentials that we have sent to the e-mail address you provided during the admission process. The credentials are based on the first name and last name of your child/children. For example, firstname.lastname@cis.ac.th. Please check your e-mail inbox and spam folder for the credentials. If you have not received them, please contact the school as soon as possible.
I still cannot find the credentials in my e-mail inbox, what now?
We apologise for the inconvenience. Please contact the school to verify your e-mail address and update it if necessary. We will resend the credentials to your verified e-mail address.
I have contacted the school and received the credentials, what should I do with it?
You can use the credentials to sign into the CIS dashboard, where you can access various online resources and services for your child/children’s education. The CIS dashboard URL is https://workspace.google.com/dashboard, please bookmark this URL and do not search for it on Google.
I have not received any communication email from the school, what should I do?
Communication is very important to us. Please make sure that you have provided us with your current and valid e-mail address. You can update your e-mail address by contacting CIS support or by logging in to the Parents Portal.
I am not able to log into Parents Portal.
The Parents Portal is a separate platform from the CIS dashboard.
You will need a different set of credentials to log in to the Parents Portal. The Parents Portal URL is https://cisbangkok.engagehosted.com/, please use this URL and do not search for it on Google.
I am on the correct URL, but my Pupil/Parent account is locked.
We have a security feature that locks your account after 4 unsuccessful login attempts. To unlock your account, please try to log in again and look for a message that says “Please contact an Administrator or Unlock your account by Email.”
Please click on “Unlock your account by Email” and follow the instructions. You should receive an email with a link to unlock your account.
Below are the steps to unlock your account.
To unlock your Pupil account:– Go to the Engage login page and enter your username and password, click on login button again.– You will see a message that says, “Please contact an Administrator or Unlock your account by Email.”– Click on “Unlock your account by E-mail” and follow the instructions.– You will receive an email to your CIS E-mail with a link to unlock the account.– Open your CIS E-mail account and look for the email with the subject “Unlock Account Request”– Click on the link in the email and confirm that you want to unlock your account.To unlock your Parent account:– Go to the Engage login page and enter your username and password, click on login button again.– You will see a message that says, “Please contact an Administrator or Unlock your account by Email.”– Click on “Unlock your account by Email” and follow the instructions.– You will receive an email to your registered E-mail address with a link to unlock the account.– Open your E-mail account and look for the email with the subject “Unlock Account Request”.– Click on the link in the email and confirm that you want to unlock your account.
I have unlocked my account, what should I do now?
If you have forgotten your password, you can reset it anytime by clicking on “Forgot Password” and answering the security questions. If you answer them correctly, you should receive an email with a link to create a new password. Below are the steps to create a new password.
To reset your Pupil Portal password:– Go to the Engage login page and click on “Forgot Password”– Enter your email address as username and answer the security questions– You will receive an email to your CIS E-mail with a link to reset your password– Open your CIS E-mail account and look for the email with the subject “Reset Password Request”– Click on the link in the email and create a new passwordTo reset your Parent Portal password:– Go to the Engage login page and click on “Forgot Password”– Enter your email address as username and answer the security questions– You will receive an email to your register e-mail address with a link to reset your password– Open your E-mail account and look for the email with the subject “Reset Password Request”– Click on the link in the email and create a new password
I need to change my contact information, what should I do?
1. Go to Parent Portal https://cisbangkok.engagehosted.com/
2. Enter your login details
3. Select “My Details”
4. Choose “Request a Change”
5. Enter the new information
6. Click on “Send Update Request”
Can I bring my iPad / Android Tablet / Chromebook to school?
These devices are good for personal use, but they may not work well with the school software. We recommend that you use a Windows laptop/tablet, which is more compatible with the tools we use at school.
MacBooks are also possible, but some of the CIS tools may not run smoothly on them and they may not have the same features for skills development.
We strongly advise a Windows Operating System laptop / Windows Operating System tablet / Windows Operating System 2-in-1 device.
What are the tools used at school?
The tools that you will need to use at school for various courses and projects. These tools are essential for developing your skills and knowledge in different domains and disciplines. Please make sure that you have access to these tools and that you familiarise yourself with their features and functions.
– Microsoft Office (Desktop version for desktop publishing, database (SQL) and presentation). This is a suite of applications that includes Word, Excel, PowerPoint, Access and others. You can use them to create documents, spreadsheets, presentations, databases and more.
– Thonny IDE (for Python programming). This is an integrated development environment that allows you to write, run and debug Python code. You can use it to learn the basics of programming, data structures, algorithms and more.
– LibreOffice (Free alternative to Microsoft Office). This is another suite of applications that includes Writer, Calc, Impress, Base and others. You can use them to create documents, spreadsheets, presentations, databases and more. They are compatible with Microsoft Office formats and offer similar features and functions.
– Microsoft Visual Studio (Community Edition for web structure design & implementation HTML/aspx/php/sql). This is a powerful tool that allows you to create web applications using various languages and frameworks. You can use it to design and implement the structure, layout, style and functionality of your web pages using HTML, CSS, JavaScript, ASP.NET, PHP, SQL and more.
– Adobe Dreamweaver (For web structure design & implementation HTML/aspx/php/sql). This is another tool that allows you to create web applications using various languages and frameworks. You can use it to design and implement the structure, layout, style and functionality of your web pages using HTML, CSS, JavaScript, ASP.NET, PHP, SQL and more. It also offers a visual interface that lets you see the results of your code as you write it.
– Notepad++ (Not the Windows version but the advanced version for web structure design & implementation HTML/aspx/php/sql). This is a simple but powerful text editor that allows you to write and edit code in various languages. You can use it to create web applications using HTML, CSS, JavaScript, ASP.NET, PHP, SQL and more. It also offers features such as syntax highlighting, auto-completion, code folding and more.
– XAMPP (optional for publishing & testing HTML/aspx/php/sql). This is a software package that allows you to install and run a local web server on your computer. You can use it to publish and test your web applications using HTML, CSS, JavaScript, ASP.NET, PHP, SQL and more. It also includes other components such as Apache, MySQL, PHP